eClerx Celebrates 25 Years of Progress, Innovation, and Client Success

eClerx Services Ltd. (NSE: ECLERX), a prominent player in productized services and operations, proudly marks its 25th anniversary this year. This milestone celebrates its transformation from a modest single-client operation into a publicly traded, global enterprise employing over 20,000 individuals across APAC, EMEA, and the Americas.

“Twenty-five years ago, eClerx set out to build a company founded on problem-solving, client partnership, and unwavering execution,” stated Kapil Jain, the CEO of eClerx. “Today, that foundation has never been stronger. We are committed to investing in the future, embracing generative AI, automation, and next-generation delivery models to enable our clients to stay ahead in a rapidly evolving landscape.”

As part of this momentous occasion, eClerx has initiated a series of celebratory events while simultaneously outlining its vision for the future through a range of innovative initiatives:

• Accelerating AI and capability investments: eClerx is prioritizing growth both technologically and geographically. This includes the establishment of a new capability center aimed at co-developing GenAI-powered solutions with clients. Recently, the company launched a Center of Excellence in Fayetteville, USA, alongside new delivery centers in Peru and Egypt, aimed at driving expansion and enhancing agility, as well as multilingual capabilities.

• Building a future-ready workforce: eClerx is making substantial investments in its workforce, ensuring that employees are secure, empowered, and well-equipped to excel in an AI-driven environment. The company has pledged to upskill over 10,000 employees in AI, data, and digital tools by 2026.

• One eClerx Vision: The One eClerx vision leverages its profound domain expertise to provide integrated and impactful solutions across various industries. By fostering cross-functional collaboration, eClerx aims to deliver stronger outcomes and lasting value for clients, while simultaneously creating new growth and development opportunities for its teams.

• Reaffirming its sustainability goals: eClerx continues to maintain a steadfast commitment to corporate social responsibility (CSR) initiatives that focus on education, job readiness, environmental conservation, and support for underprivileged communities. This is accomplished through partnerships with over a dozen NGOs worldwide.

A Year of Wins
eClerx’s anniversary year has already been filled with significant achievements in technology, talent acquisition, and market presence. In February, eClerx achieved the distinction of being among the first five companies globally to secure the ISO 42001:2023 certification for responsible AI practices, which is recognized as the first international standard in this area. Recently, the company received accolades from Forrester as a top performer for AI integration, along with recognition from Everest Group as a Leader in Financial Crime Compliance and a Star Performer in the Capital Markets sector.

In honor of its 25-year journey, eClerx plans to host a plethora of internal and external celebrations, inviting employees, partners, and clients to join in the festivities. These initiatives are crafted to resonate with the company’s core values—Excellence, People, Integrity, and Client Centricity—while reaffirming its pledge to inclusivity, community engagement, and collaboration.

Founded in 2000 by Wharton alumni Anjan Malik and PD Mundhra, eClerx embarked on a bold mission: to assist companies in navigating change through expert-driven, technology-enabled services. Celebrated for its specialization in various domains, managed services, and results-oriented delivery, eClerx plays a pivotal role in transforming operations for some of the world’s largest enterprises. This includes sectors such as financial services, compliance, digital commerce, customer experience, and data-driven innovation.
For more information about eClerx’s journey, click here.

About eClerx
eClerx offers business process management, automation, and analytics services to numerous Fortune 2000 companies, encompassing some of the world’s most renowned firms in financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology sectors. Today, eClerx is publicly traded on both the Bombay and National Stock Exchanges of India, boasting a workforce of over 20,000 employees situated in countries including Australia, Canada, France, Germany, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

Media contact
Prathibha Das
Head – Brand & Corporate Marketing
prathibha.das@eclerx.com